The problems then began as Word, Excel and PowerPoint worked fine on his computer, but Outlook, which had been installed with his Professional trial, couldn't. It would tell him that it wasn't a legitimate copy, had expired and kept prompting him to enter a valid product key. This as you can imagine caused him considerable confusion. The problem can occur when you choose the second option and go and buy a full copy of Office. Here the website will tell you that you can download and try a free 60 day trial. This user had done just that and obtained a trial product key for Office Professional. After trying Office for a couple of months he went back to the computer store to purchase his activation card. Looking at the different versions however he plumped for Office 2010 Home and Student as it was far cheaper than the Professional edition and, getting home, entered his new product key into his PC. When you run it for the first time you'll be presented with the screen here, where it will give you three options. That you've already purchased a full copy of Office and want to enter your product key, that you want to go online to purchase office, or that you just want to use the basic Office 2010 Starter. Well I've used Office Starter and I can assure you that unless you want to use more advanced features such as adding referencing and notes to documents in Word, or adding Pivot tables in Excel, it's perfectly good and for most people will do everything you need. There's simply nothing wrong with Office 2010 Starter and the best part is, it's completely free. The Office purchase card is something that PC sales people in retail outlets will try and sell you with the PC. They'll tell you that Office Starter is "limited", no better than Microsoft's online apps or Google Docs. They'll probably add that that the programs in it, which just include Word and Excel will "hardly do anything" and that you must upgrade if the experience of using Office on your PC is to be enjoyable in any way.
I get a regular tech mailbag of people asking for advice and support and you too can email me at, I try to answer every question put to me. I had an unusual one this weekend though from someone who said they'd bought a new laptop with an upgrade card for the full version of Office, but that while some apps in Office were running smoothly, others were saying they weren't legitimate and wouldn't run at all. Most new PCs these days will come preinstalled with Microsoft's relatively new Office 2010 Starter. This is the replacement for the frankly awful Microsoft Works and gives people a much better upgrade path to the full version of Office if they want it.
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